AM & PM Front Desk Agent ("AM y PM Agente de Recepcion")
$37,440–$37,440 year
On-siteSpringdale, Utah, United States
Job Summary
Greet guests upon arrival and execute registration, checkout, and cashiering processes while managing guest accounts, cash checks, and currency exchanges. Balance cash drawers daily, maintain lobby cleanliness, and answer inquiries regarding hotel policies, services, dining, and travel directions. Handle guest bookings, up-selling opportunities, and special requests, ensuring room assignments and VIP protocols are followed. Log guest requests and room defects, coordinate with other departments, and assist with mail, packages, and facsimiles. Maintain an extensive knowledge of the hotel, city attractions, and daily activities to ensure a positive guest experience.
Required Qualifications
- High school or equivalent education
- Must be able to speak, read, write, and understand the primary language used in the workplace
- Requires good communication skills, verbal, written and electronic
- Considerable knowledge of complex mathematical calculations and computer programs
- Must have excellent leadership capability and customer relations skills
- Must be detail oriented with outstanding organizational and communication skills
- Must possess basic computer skills
- Must possess basic computational ability
- Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS
- Self-driven and able to work independently
- Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail
- Must be able to stand and exert well-paced mobility for up to four (4) hours in length
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously
- Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis
- Must be able to lift up to 45 lbs. as needed
- Must be able to push and pull carts and equipment weighing up to 250 lbs.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity
- Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations
- Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors
- Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception
- Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally
- Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed
- Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well
- Must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards
- Regular attendance in conformance with the standards
- Must comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities
- Staff members may be required to work varying schedules to reflect the business needs of the hotel
- Attendance at all scheduled training sessions and meetings is required
Desired Qualifications
- Experience in the hospitality industry preferred
- Experience in a front desk or customer service role preferred
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