Alumni Coordinator
On-siteHuntington, Indiana, United States
Job Summary
Maintain regular outreach via calls, texts, and emails for at least one year post-discharge while tracking all interactions in Salesforce. Facilitate weekly alumni groups with a licensed therapist and coordinate H&I commitments. Review BHT-submitted intake forms for accuracy, correct errors, and escalate recurring issues to the Director of Operations. Build rapport with clients prior to discharge and serve as the primary contact for alumni resources. Monitor well-being to identify needs for re-engagement and coordinate with admissions and clinical teams for re-entry. Secure at least five Google reviews weekly. Requires strong interpersonal skills and experience in behavioral healthcare or alumni relations.
Required Qualifications
- Strong interpersonal and communication skills
- Ability to connect empathetically with individuals in recovery
- Excellent organizational skills
- Attention to detail
- Proven ability to manage multiple responsibilities
- Ability to adapt to evolving priorities
Desired Qualifications
- Experience in behavioral healthcare
- Experience in alumni relations
- Associate's or Bachelor's degree in Human Services, Behavioral Health, or related field
- Relevant certifications or experience in peer support
- Relevant certifications or experience in alumni engagement
- Relevant certifications or experience in case management
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