Alternant(e) Ingénieur(e) Transformation Customer Success - F/H
On-siteAix-en-Provence, Provence-Alpes-Côte d'Azur, France
EXPIREDAix-en-Provence, Provence-Alpes-Côte d'Azur, FranceOn-siteFull TimeSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Coordinate the data governance pilot project by defining Customer Success Management key performance indicators and structuring data sources. Automate client SLA dashboard generation and distribution while standardizing committee tracking and performance review materials. Ensure data reliability, frequency, and decision-oriented clarity across all reporting supports. Document associated management rules and facilitate coordination between CSM, data, IT, and leadership stakeholders.
Required Qualifications
- Alternant(e) Ingénieur(e)
- Appétence au métier de Data Scientist
- Connaissances en outils de reporting et de data visualisation
- Sensibilité aux concepts de qualité de données, KPI, SLA et reporting de performance
- Capacité à structurer, analyser et synthétiser l'information (documentation de process)
- Aise avec la gestion de projet et la coordination de parties prenantes
- Bon relationnel et sens du service client
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