Alternance - Assistant Service Client H/F

Answer telephone calls from clients and internal services, process customer emails regarding inquiries and complaints, and register while tracking customer claims. Verify necessary information such as invoices and product lots to process dossiers, participate in dispute analysis to propose solutions with relevant teams, and inform clients of their request status. Execute simple refunds linked to complaints and monitor files to ensure rapid resolution, reporting significant issues to the quality service while adhering to internal procedures. Contribute to continuous improvement by identifying recurring problems. This role supports the customer service team at La Possession (974) for a student preparing for a Bac +2/3 degree in commerce or customer relations.