Alterations Specialist

Alterations Specialist at David’s Bridal performs fittings and alterations to high standards, delivering five-star customer service while collaborating with stylists and store leadership. Responsibilities include welcoming customers via phone, virtual chats, and in person; managing customer flow with systems to ensure exceptional service; maintaining service levels and store standards; handling multiple customers, addressing concerns, and escalating when needed; promoting alteration services and customization options; assisting with gown fit and personalization discussions; ensuring quality control of garments altered, steamed, or pressed; processing special orders and returns to company standards; maintaining the alterations room and inventory integrity; executing price setting within company guidelines; and supporting all cash-wrap activities. Physical duties include standing, walking, and light lifting, with the role primarily operating in-store with an in-person work arrangement. Education and credentials emphasize a high school diploma and sewing experience, with retail POS experience considered a plus. The role is part-time with benefits and a pay range of $17.25 to $21 per hour. The company highlights its commitment to diversity, inclusion, and accommodating candidates with disabilities.