Alterations Customer Service Representative
$22,880–$31,200 year
On-siteFayetteville, Arkansas, United States
Job Summary
Welcome customers via phone, virtual chats, and in-person interactions while managing appointment scheduling and resolving conflicts. Press, steam, and spot clean garments, then inspect altered items for quality control before delivery. Escort clients to and from alterations, process transactions accurately, and maintain store standards including cleanliness and promotional readiness. Support inventory management by handling special orders and pickups, and escalate unresolved issues to the Alterations Manager. Uphold dress code policies and foster long-term customer loyalty through personalized service.
Required Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior experience with computerized POS (Point of Sale) system
- Ability to lift/and or move up to 10 pounds
- Ability to see up close and at a distance, as well as use peripheral vision and depth perception
- Ability to look at, read, and use a computer, electronic devices and phones for long periods of time
- Ability to stand, walk, and sit for extended periods of time
- Ability to reach for tools and objects with hands and arms
- Ability to climb stairs
- Ability to stoop, kneel, crouch, or crawl
- Ability to bend, twist and stand
- Ability to move throughout the store
- Ability to talk to and hear customers
- Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls
- Manual dexterity to sew an perform fittings to David's Bridal standards, as needed
Desired Qualifications
- Prior sewing experience is helpful
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