Alterations Customer Service Representative

The Alterations CSR role focuses on delivering a 5-star customer service experience in the Alterations department, including welcoming customers, scheduling and managing appointments, answering phones (phone, chat, in-person), pressing/steaming garments, ensuring items are ready for pickup, and promoting alterations services. Responsibilities emphasize creating an exceptional service experience, resolving customer concerns, communicating how alterations contribute to the event dress, maintaining store standards, assisting with inventory and transactions, and collaborating with the Alterations Manager to address issues. The position requires a high school diploma or equivalent, 1-2 years of retail experience in apparel, and POS system familiarity, with full-time hours and benefits offered. The company highlights a strong customer-service culture, team discounts, and early pay options.