Alterations Customer Service Representative

Alterations CSR at David’s Bridal focused on delivering an A+ customer experience in the alterations department. Responsibilities include welcoming and servicing customers, scheduling appointments, pressing garments, ensuring items are ready for pickups, promoting alterations services and personalization options, and assisting with inventory and checkout processes. The role emphasizes maintain­ing store standards, providing clear communication, problem solving, and high-quality service across in-person, phone, and virtual interactions. Prior sewing experience and POS familiarity are beneficial, with a high school diploma or equivalent required and 1-2 years of retail experience preferred.