Alterations Customer Service Representative
$22,880–$31,200 year
On-siteLittle Rock, Arkansas, United States
Job Summary
Welcome customers, manage appointments, and resolve conflicts with genuine enthusiasm over the phone, virtual chats, and in person. Press, steam, spot clean, and inspect garments to ensure pristine condition before delivery, while maintaining store standards and a clean alterations room. Escort alterations customers to and from appointments, process transactions with accuracy, and support inventory management for special orders and pickups. Proactively address concerns, escalate issues to leadership when needed, and promote alterations services and personalization options to meet emotional and practical customer needs.
Required Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior experience with computerized POS (Point of Sale) system
- Ability to lift/and or move up to 10 pounds
- Ability to see up close and at a distance
- Ability to use peripheral vision and depth perception
- Ability to look at, read, and use a computer, electronic devices and phones for long periods of time
- Ability to stand, walk, and sit for extended periods of time
- Ability to reach for tools and objects with hands and arms
- Ability to climb stairs
- Ability to stoop, kneel, crouch, or crawl
- Ability to bend, twist and stand
- Ability to move throughout the store
- Ability to talk to and hear customers
- Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls
- Manual dexterity to sew an perform fittings to David's Bridal standards, as needed
Desired Qualifications
- Prior sewing experience is helpful
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