Alterations Customer Service Representative
$35,235,200–$44,054,400 year
On-siteDanbury, Connecticut, United States
Job Summary
Welcome and service alterations customers via phone, virtual chats, and in-person interactions while managing appointments and resolving conflicts. Press, steam, and spot clean merchandise, then inspect garments for quality control before delivery. Escort clients to and from fittings, process special orders and pickups, and maintain store standards including a clean alterations room and promotional readiness. Escalate unresolved issues to the Alterations Manager and partner with leadership to ensure flawless customer experiences. Support inventory management and cash wrap accuracy while adhering to dress code policies.
Required Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior experience with computerized POS (Point of Sale) system
Desired Qualifications
- Prior sewing experience is helpful
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.