Alterations Customer Service Representative
$35,360–$43,680 year
On-siteLake Grove, New York, United States
Job Summary
The Alterations Customer Service Representative (CSR) engages customers in person, over the phone, and via virtual chats to deliver a five-star service experience in the Alterations department. Responsibilities include welcoming customers, scheduling and managing appointments, pressing/sewing/finishing garments, ensuring items are ready for pickup, promoting alterations services and personalization options, handling POS transactions accurately, supporting inventory and special orders, and maintaining store standards. The role emphasizes problem-solving, effective communication, building customer relationships, and contributing to a superior customer experience in a retail setting. Part-time position with hourly pay and team bonuses; prior sewing and POS experience are beneficial.
Required Qualifications
- High school diploma or equivalent
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS (Point of Sale) system
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