Alterations Customer Service Representative

The Alterations Customer Service Representative (CSR) role supports the Alterations department by delivering an A+ customer experience to David’s Bridal customers. Responsibilities include welcoming and servicing customers via phone, virtual chats, and in person; making appointments; answering phones; pressing garments; ensuring items are ready for pickup; managing customer flow to deliver five-star service; adhering to service vows (Prepare, Welcome, Meet Needs, Be There); coordinating with leadership; communicating how alterations contribute to the dress event; promoting alterations services and personalization options; maintaining store standards and a clean alterations room; supporting inventory management including special orders and pickups; and processing transactions with accuracy. Requires high school diploma or equivalent, 1-2 years of retail experience, prior POS experience, and prior sewing experience is helpful; the role involves physical tasks and long periods at POS/computers, with pay guidance provided via the employer’s stated ranges.