Alterations Customer Service Representative
$832,000–$832,000 year
On-siteMadison Heights, Michigan, United States
Job Summary
Welcome customers with genuine enthusiasm over the phone, virtual chats, and in person, while managing appointments, answering calls, and resolving conflicts. Press, steam, and spot clean garments, then inspect altered items for quality control before delivery. Escort alterations customers to and from fittings, process transactions accurately, and support inventory management for special orders and pickups. Maintain a clean, organized alterations room and adhere to store standards and dress code policies. Escalate unresolved customer issues to the Alterations Manager and partner with leadership to ensure five-star service experiences.
Required Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior experience with computerized POS (Point of Sale) system
- Ability to lift/and or move up to 10 pounds
- Ability to see up close and at a distance, as well as use peripheral vision and depth perception
- Ability to look at, read, and use a computer, electronic devices and phones for long periods of time
- Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls
- Manual dexterity to sew an perform fittings to David's Bridal standards, as needed
Desired Qualifications
- Prior sewing experience is helpful
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