Alterations Customer Service Representative

Alterations Customer Service Representative (CSR) supports the Alterations department at David’s Bridal by delivering an A+ customer experience. Responsibilities include welcoming and assisting customers in person, over the phone and via virtual chats; scheduling and managing appointments; pressing, steaming and spot-cleaning garments; ensuring items are ready for pickup; promoting Alterations services and personalization options; processing transactions accurately at the POS; maintaining store standards and assisting with inventory and special orders; and collaborating with the Alterations Manager to resolve customer issues while building long-term customer relationships.