Alterations Customer Service Representative

Welcome all customers with genuine enthusiasm over the phone, virtual chats, and in person, while making appointments, answering calls, and pressing garments. Manage customer flow using all systems to deliver a five-star experience, proactively address concerns, and escalate issues to the Alterations Manager as needed. Greet and escort alterations customers to and from appointments, then press, steam, and spot clean merchandise while following quality control guidelines to verify pristine conditions before delivery. Maintain store standards including cleanliness, organization, and promotional readiness, process special orders and transactions with accuracy, and support inventory management for pick-ups.