Alterations Customer Service Representative
$31,200–$39,062 year
On-siteWest Springfield, Massachusetts, United States
Job Summary
The Alterations Customer Service Representative (CSR) delivers an A+ customer experience in the Alterations department by welcoming and assisting customers, coordinating appointments, answering phones, pressing garments, and ensuring items are ready for pickup. Responsibilities include managing customer flow to achieve five-star service, communicating alterations options and personalization, promoting alterations services, maintaining store standards, assisting with inventory-related tasks, and handling POS transactions with accuracy while building long-term customer relationships. Strong phone and in-person communication, problem-solving, sewing/pressing skills, and adherence to dress-code and quality-control guidelines are essential. The role emphasizes delivering superior service to multiple customers simultaneously and supporting store leadership to meet customer satisfaction goals.
Required Qualifications
- High school diploma or equivalent
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS (Point of Sale) system
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