Alterations Customer Service Representative
$33,114–$41,184 year
On-site · Watchung, New Jersey, United States
Job Summary
The Alterations CSR greets and assists customers in person, over the phone, or via virtual chats; manages appointments, presses garments, and prepares items for pickup. The role focuses on delivering a five-star customer experience, promoting alterations services and personalization options, maintaining store standards, and assisting with inventory and checkout tasks. Strong communication, problem solving, and POS system use are essential, with a emphasis on customer satisfaction and collaboration with the Alterations Manager and store team.
Required Qualifications
- High school diploma or equivalent
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience helpful
- Prior experience with computerized POS (Point of Sale) system
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.