Alterations Customer Service Representative

The Alterations CSR role focuses on delivering a five-star customer service experience in the alterations department, welcoming customers over multiple channels, scheduling/handling appointments, pressing and finishing garments, and ensuring items are ready for pickup. Responsibilities include using all systems to manage customer flow, promoting alterations services and personalization options, maintaining store standards and quality control of altered garments, assisting with inventory/support and processing transactions at the cash wrap, and collaborating with the Alterations Manager to address customer issues while delivering exceptional service.