Alpha Operations External Manager Support - Officer

Job Summary

Required Qualifications

• •Degree
• •Minimum 3+ years asset management operational experience
• •Knowledge of order management systems
• •SQL
• •Word
• •Excel
• •PowerPoint
• •Self-motivated
• •Adaptable
• •Show initiative in different circumstances and under pressure
• •Flexibility in working outside of your responsibilities and areas of expertise
• •Flexible working hours
• •Must be self-motivated
• •Must be adaptable
• •Must show initiative
• •Must be flexible
• •Must be able to work and learn in a dynamic environment
• •Must have excellent analytical skills
• •Must have good time management
• •Must have organizational skills
• •Must have a collaborative approach
• •Must have strong communication skills
• •Must display a culture of individual ownership of tasks
• •Must ensure highest level of Code of Conduct is displayed
• •Must provide appropriate management information
• •Must support Risk Excellence culture
• •Must adhere to limits of delegation and escalation procedures
• •Must comply with internal policies and external regulations
• •Must be able to interact with clients in a service oriented manner
• •Must be able to build cooperative and professional internal/external relationships
• •Must be able to identify data or accounts trends
• •Must be able to interact with all Middle Office teams
• •Must be familiar with back-up procedures
• •Must be able to act as a central communication and monitoring point
• •Must be able to monitor Inbound External Manager Transaction Error Queues
• •Must be able to provide External Manager Reconciliation Oversight
• •Must be able to ensure Governance by Capturing and preparing External Manager related MIS
• •Must be able to provide oversight and review of the daily reconciliation between CRIMS and State Street's middle office IBOR record
• •Must be able to take ownership of issues to resolution
• •Must be able to act as primary contact point for the client's Front Office team
• •Must be able to triage issues
• •Must be able to ensure they are resolved
• •Must be able to call upon internal teams where necessary
• •Must be able to provide a technical support service to clients
• •Must be able to maintain and develop State Street's SQL based data warehouse (SSDD)
• •Must be able to provide Client query support on complex data set issues
• •Must be able to act as gatekeeper of the IBOR record
• •Must be able to ensure the accounting period close and reopening process is adhered to
• •Must be able to monitor the overall health of the client's portfolios
• •Must be able to provide support for client operations teams with any operational client queries
• •Must be able to project manage the client onboarding process
• •Must be able to develop and maintain relationships with key internal stakeholders
• •Must be able to assist in the analysis of current/proposed processes
• •Must be able to recommend solutions and improved processes
• •Must be able to drive the implementation of Operating Models, Service Level Agreements and Key Performance Indicators
• •Must be able to ensure that the Alpha Portfolio Services group meet / exceed project deliverables
• •Must be able to display a culture of individual ownership of tasks
• •Must be able to ensure that the highest level of the Code of Conduct is displayed in your behaviour
• •Must be able to provide appropriate management information as required to support business unit decision making
• •Must be able to support the Risk Excellence culture within the business
• •Must be able to adhere to limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations
• •Must be able to interact with clients in a service oriented manner in particular in client implementations as well as business as usual
• •Must be able to build cooperative and professional internal/external relationships achieving group and client goals
• •Must be able to utilize all available resources throughout Global Delivery
• •Must be able to identify data or accounts trends for discussion in group meetings
• •Must be able to interact with all Middle Office teams (Accounting, Corporate Actions, Trading, Performance)
• •Must be able to remain familiar with back-up procedures when system applications and/or transmission problems arise

Desired Qualifications

• •Knowledge of additional European languages like German or Dutch
• •Knowledge of order management systems, ideally CRD
• •Degree and minimum 3+ years asset management operational experience