ALLRes Consultant

As ALLRes Consultant, based at the Accor Gold Coast Corporate Office, you will be the go-to expert for room availability, rates, and creating reservations for properties across Australia and New Zealand, while suggesting upgrades and ensuring a smooth guest experience. Primary duties include managing reservations via phone, email, and online platforms; serving as the first point of contact for guests; processing payments and verifying billing details; suggesting room upgrades and special amenities; assisting with reservation modifications and cancellations; and resolving reservation or billing-related guest issues. Required: strong customer-service orientation, excellent communication, hospitality experience preferred, proficiency with Microsoft Office and reservation/PMS systems, problem-solving ability, and a flexible rotating schedule including nights, weekends, and holidays.