All-Rounder - Big River Holiday Park
On-siteGrafton, New South Wales, Australia or Grafton, England, United Kingdom of Great Britain and Northern Ireland
Job Summary
Provide friendly, professional customer service at reception by managing reservations, guest check-ins and check-outs, and responding to enquiries via phone, email, and in person. Clean and present cabins to a high standard while assisting with amenities, facilities, communal areas, and restocking supplies. Report maintenance and safety concerns and assist with general park duties to maintain a welcoming environment. This casual role involves a 7-day rotating roster including weekends, with hours varying based on operational needs. Previous experience in holiday parks or hospitality is highly regarded, and training for the reservation system will be provided.
Required Qualifications
- Previous experience in a holiday park, hotel or hospitality environment
- Experience in both customer service and housekeeping
- Reservation system experience
- Cash handling experience
- Strong computer skills, including Microsoft Office (Word, Excel and Outlook)
- Excellent communication and interpersonal skills
- The ability to work independently and as part of a team
- High attention to detail with a strong commitment to cleanliness and presentation
- A friendly, positive attitude with excellent personal presentation
- Flexibility to undertake a variety of tasks across reception and housekeeping
- Availability to work across a 7-day rotating roster, including weekends
- Availability for an immediate start
Desired Qualifications
- Previous experience in a holiday park, hotel or hospitality environment in a similar role
- Reservation system experience (RMS preferred, however training will be provided)
- Availability for an immediate start is preferred
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