【Alexion Japan】Associate Director, IT Business Partner
On-siteTokyo, Tokyo, Japan
Job Summary
Drive and implement business and digital transformation initiatives by partnering with Medical Affairs to align IT capabilities with organizational goals. Act as the trusted point of contact for Rare Disease Unit employees, capturing requirements, co-designing solutions, and coordinating end-to-end delivery and change management. Proactively offer innovative technologies and process improvements, leading experiments, MVPs, and pilots leveraging emerging tools like GenAI and patient apps. Manage external vendor relationships from onboarding through performance tracking and budget administration while contributing to regional digital governance. Ensure end-to-end integration and analytics across digital platforms to support omnichannel engagement and targeted actions.
Required Qualifications
- 8+ years of progressive experience in IT business facing role, supporting digital transformation and enablement, capturing requirement, and delivering solutions, with strong exposure and work with end user, supporting transformation, change management and adoption
- Experience designing and delivering digital assets and supporting technology/ digital operations (websites, databases, mobile apps, social add-ons, marketing automation connectivity) to support corporate and medical affairs plans
- Experience in hybrid Business Analysis and project/ change management, analysis, development and support change management and adoption of projects and new solutions
- Experience influencing and negotiating successful outcomes in both technical and business arenas
- Demonstrated experience and interest in new and emerging technology for direct consumer/end user like GenAI, AR/VR/MR, and user/patient app
- Strong multicounty and multicultural knowledge and experience working with end user and technology/digital platforms (portal, mobile apps, website & landing pages, SEO, Social listening, virtual meetings, webinars and e-congresses, interactive visual aids, approved email, social channels, Marketing Automation, and projects across customer journey, channels and technologies) Ensuring end to end integration, analytics & insights
- Fluent in Business Level Japanese & English proficiency
Desired Qualifications
- Agile certification preferred
- PMP, Agile, ITIL certification preferred
- Degree preferably in IS/IT, Digital technology or equivalent
- Experience in BioPharma, Rare disease, pharma regulated industry
- Experience in matrixial organization
- Experience with CMS (preferably Sitecore) Architecture and Design, Common API Classes, Veeva Systems and Security Models
- Experience in transforming the patient or employee experience through GenAI technologies
- Experience in delivering and operationalizing global digital technologies
- Experience in agile project management, development and support of complex projects and solutions
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