Alarm Service Technician
On-siteSan Antonio, Texas, United States
San Antonio, Texas, United StatesOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Install, service, and inspect low-voltage electronic security equipment at customer sites throughout the day. Diagnose system failures, replace components, and conduct thorough walkthroughs to ensure installations meet customer needs. Perform system demonstrations and provide recommendations for improving functionality while maintaining safety practices in tight spaces. Maintain clean job sites and drive to homes for service, occasionally lifting up to 30 pounds. Requires a valid driver's license, low-voltage certification, and comfort with heights and climbing ladders.
Required Qualifications
- H.S. Diploma or GED
- Good driving record and Valid driver's license
- Excellent customer service skills
- Working knowledge of how an alarm system operates
- Must be ok with climbing ladders and working at heights
- Must be ok working in tight spaces such as crawlspaces, attics and basements
- Low-voltage license or alarm installation certification
- NICET I
Desired Qualifications
- Experience with Alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others
- Ability to troubleshoot technical problems
- Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc
- Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair
- Customer education and training including a system demonstration
- Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations
- Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service
- Identify opportunities to improve the use and functionality of the customers system and provide those recommendations
- Maintain safety practices to prevent against injury and damage to property
- Maintain a clean and organized workspace / job site, ensuring customers satisfaction after the interaction
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