Alarm Service Technician *$2,500 SIGN ON BONUS*
On-siteSeattle, Washington, United States
Job Summary
Install, service, and inspect low-voltage electronic security equipment at customer sites while troubleshooting technical problems and replacing system components. Conduct thorough walkthroughs and site evaluations to review work orders, ensure systems meet customer needs, and provide recommendations for improved functionality. Demonstrate systems to customers, educate them on operations, and verify signal functionality. Maintain safety practices, keep job sites clean, and navigate environments requiring ladder work, climbing, and access to tight spaces like crawlspaces and attics. Requires EO6 licenses, valid driver's license, and experience with 2GIG, Qolsys, Ademco, and other panels.
Required Qualifications
- MUST HAVE EO6 LICENSES FOR THIS ROLE
- H.S. Diploma or GED
- Good driving record and Valid driver's license
- Excellent customer service skills
- Working knowledge of how an alarm system operates
- Must be ok with climbing ladders and working at heights
- Must be ok working in tight spaces such as crawlspaces, attics and basements
- Low-voltage license or alarm installation certification
- NICET I
Desired Qualifications
- Experience with Alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others
- Ability to troubleshoot technical problems
- Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc
- Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair
- Customer education and training including a system demonstration
- Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations
- Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service
- Identify opportunities to improve the use and functionality of the customers system and provide those recommendations
- Maintain safety practices to prevent against injury and damage to property
- Maintain a clean and organized workspace / job site, ensuring customers satisfaction after the interaction
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