Alarm Servce Technician
On-siteDenver, Colorado, United States
Job Summary
Install, service, and inspect low-voltage electronic security equipment at customer sites throughout the workday. Diagnose system failures, replace components, and conduct thorough walkthroughs to verify functionality and meet customer expectations. Perform customer education and training, including system demonstrations, while identifying opportunities to improve system usage. Maintain safety practices, keep job sites clean, and drive to homes for service, handling occasional lifting and climbing in tight spaces like crawlspaces and attics. Requires a valid driver's license, low-voltage certification, and NICET I. Join a team protecting over one million people across the U.S., Canada, and Puerto Rico.
Required Qualifications
- H.S. Diploma or GED
- Good driving record and Valid driver's license
- Excellent customer service skills
- Working knowledge of how an alarm system operates
- Must be ok with climbing ladders and working at heights
- Must be ok working in tight spaces such as crawlspaces, attics and basements
- Low-voltage license or alarm installation certification
- NICET I
Desired Qualifications
- Experience with Alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others
- Ability to troubleshoot technical problems
- Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc
- Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair
- Customer education and training including a system demonstration
- Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations
- Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service
- Identify opportunities to improve the use and functionality of the customers system and provide those recommendations
- Maintain safety practices to prevent against injury and damage to property
- Maintain a clean and organized workspace / job site, ensuring customers satisfaction after the interaction
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