Alarm Call Handler
$24,500–$26,500 year
On-site · Newcastle upon Tyne, England, United Kingdom
Job Summary
As an Alarm Call Handler, you will be responsible for reacting to incidents promptly, processing alarm signals, liaising with emergency services, and ensuring customer security. Key skills needed include excellent customer service, effective communication, and the ability to multitask in a fast-paced environment. Verisure offers a starting salary of £24,500, increasing to £26,500 with role progression, plus performance and attendance bonuses. The role involves working shifts with flexibility required, as it operates around the clock. Employees will enjoy a comprehensive benefits package and opportunities for career development.
Required Qualifications
- Must complete a DBS check
- Must obtain an SIA Licence (UK)
- Must obtain a Private Security Authority License (IE)
Desired Qualifications
- Experience in providing excellent customer service
- Excellent communication skills with a problem-solving attitude
- Ability to show patience and consideration towards customers via telephone
- Customer-oriented with a genuine passion for security and safety
- Ability to multitask effectively while maintaining service quality
- Proactive and accurate in following strict protocols
- Accurate data capture and typing skills
- Good IT and Microsoft Office skills
- Team player
Additional Requirements
- All employees must complete a DBS check provided by Verisure
- All employees must be able to successfully obtain an SIA Licence (UK) and Private Security Authority License (IE)
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