AIX Field Service Engineer III
On-siteOsaka, Osaka, Japan or Nagoya, Aichi, Japan
Job Summary
Identify and drive improvements for digital tools while serving as the primary contact for customer site digital tool issues. Support complex problems using data analytics and share solutions with upper management, managing model propagation and dashboard configuration. Explain sensitive problems to leadership, build consensus with teams and customers, and mentor on troubleshooting methodologies. Provide feedback to package owners and demonstrate expanded conceptual knowledge in Applied's digital products, equipment, and fab operations. Understand key business drivers to accomplish work, analyze solutions using technical judgment, and explain complex information straightforwardly. No supervisory responsibilities, but offer informal guidance to new team members.
Required Qualifications
- Knowledge of Equipment and Fab Operations
- Have knowledge of Applied's digital products and applications
- Demonstrates expanded conceptual knowledge in own discipline
- Broadens capabilities
- Understands key business drivers
- Uses this understanding to accomplish own work
- Solves problems in straightforward situations
- Analyzes possible solutions using technical experience and judgment and precedents
- Uses Applied Problem Solving Technique for the issue resolution framework
- Impacts quality of own work and the work of others on the team
- Works within guidelines and policies
- Explains complex information to others in straightforward situations
- Mentors on troubleshooting methodologies on specific tools and other tools processes
- Understands BKM modeling techniques
- Becoming highly knowledgeable in other tools and systems
- Identifies and starts to drive areas for improvement for digital tools
- Serves as the main point of contact for customer site digital tools
- Internally explains and starts communicating difficult or sensitive problems to upper management
- Building consensus with team and customers
- Supports complex problems looking for new ways to solve problems using numerous sources of information and data analytics
- Starting to share with upper management
- Responsible for model propagation and dashboard configuration
- Starts to provide feedback to Package owners on content
- Main point of contact for all digital tool issues within site and with HQ
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