Aisles Online Service Lead
$33,280–$41,600 year
On-siteNew Hope, Minnesota, United States
Job Summary
Deliver outstanding customer service by greeting shoppers warmly, assisting with needs, and resolving concerns promptly. Supervise and direct Aisles Online employees, organizing labor for efficiency while maintaining in-house quality control and equipment safety. Communicate with leadership regarding labor needs, receiving, storage, and delivery issues, and respond to staff and customer inquiries professionally. Maintain employee records, document interactions, train new hires, and complete performance reviews. Answer phone calls to take orders and handle inquiries. Pitch in with special projects as assigned. This role supports Hy-Vee's mission to make customers' lives easier, healthier, and happier through a tight, customer-focused operation.
Required Qualifications
- High school diploma or equivalent
- Six months of similar or related job experience
- Ability to safely use sharp knives and blades for food preparation
- Exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
- Ability to operate a delivery vehicle in accordance with applicable DOT standards
- Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties
- Ability to follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
- Employment contingent upon the successful completion of a pre employment drug screen
Desired Qualifications
- Commitment to Hy-Vee's mission
- Genuine passion for delivering an outstanding customer and team experience
- Natural leadership abilities
- Ability to thrive in a fast-paced environment
- Strong math skills including arithmetic, algebraic, and geometric calculations
- Ability to apply logical thinking to solve problems with a variety of abstract and concrete variables
- Ability to communicate clearly and professionally with customers, team members, and supervisors
- Ability to stay organized and manage multiple priorities and operational needs simultaneously
- Ability to handle confidential information including sales reports and profit and loss data with discretion
- Willingness to learn
- Commitment to being part of a team that strives to make customers' lives easier, healthier and happier
- Ability to greet customers warmly, assist with their needs, and handle and resolve customer concerns
- Ability to supervise and direct the work of Aisles Online employees, organizing and planning labor for efficiency and cost control
- Ability to maintain in-house quality control including cleaning, proper handling of equipment and merchandise
- Ability to communicate with supervisors regarding labor needs, receiving, storage, rotation, and delivery issues
- Ability to respond to questions and issues from employees and customers in a timely and professional manner
- Ability to maintain employee records and document employee interactions
- Ability to train new employees and complete employee performance and productivity reviews
- Authority to recommend employee disciplinary action
- Ability to attend and participate in team meetings as assigned
- Ability to answer the phone promptly and provide friendly, helpful service to customers who call, including taking customer orders
- Willingness to pitch in with other tasks or special projects as they come up
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