Airport Team Manager - Customer Services
On-siteDublin, Leinster, Ireland
Dublin, Leinster, IrelandOn-siteFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Lead and motivate teams to deliver operational excellence, champion safety compliance, and manage labour and costs to meet station P&L targets. Build strong relationships with customers, airport authorities, and employee representatives while ensuring resources align for consistent, on-time performance. Drive continuous improvement and support business growth by strengthening customer partnerships. Requires 3 years of P&L leadership experience, fluent English, and ability to communicate Swissport direction in a fast-paced environment. Based at Dublin Airport, reporting to the Station Manager or Head of Department.
Required Qualifications
- Front facing customer service experience
- Fluent spoken and written English
- A minimum of 3 years' experience with significant P&L accountability and leadership of large teams
- Excellent working knowledge of business management principles and practices financial concepts, and key drivers of profitability and operational performance delivery
Desired Qualifications
- Can communicate clearly with your people to help them understand Swissport UK&I direction and be able to build positive and trusting relationships
- Be able to build positive and trusting relationships
- Be open to different opinions and seek a collaborative approach
- Embrace an ideas culture to enable teams to create an agile edge
- Promote flexibility, adaptability and agility in order to enable contingency time
- Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement
- Personal and professional integrity of the highest order
- Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment
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