Airport Operations Manager
On-siteArlington, Virginia, United States
Job Summary
Monitor and control performance KPIs for on-time arrivals and departures, ensuring all records of operational transactions are maintained. Ensure administrative policies are followed and that all employees comply with company rules and authority requirements. Mentor subordinates, take disciplinary action as needed, and establish strong leadership among supervisors and ramp employees. Maintain the safety and security of the baggage area in accordance with government statutory requirements. Ensure service delivery to airlines meets contract standards and agreed budget levels. Provide leadership to the operations team, develop their skills, and support improvements to working practices. Meet and exceed client KPIs by correcting any performance shortfalls. Provide required reports and service delivery measurements. Work weekends, holidays, and nights as needed.
Required Qualifications
- Driver's License required for AOA
- Must have 5+ years of Ground Handling with proven management experience at a high-volume
- Must be flexible and can work weekends, holidays, and nights
- Must be able to pass all prerequisites to obtain a SIDA badge
- Must pass a criminal background check as well as a drug screen before employment
- Must be able to speak and understand English / Spanish
- Must be able to lift approximately 70 pounds
- Must be able to relocate in the event of an emergency
- Must be able to stand for long periods of time
- Must be able to speak and be understood, hear, and comprehend the English language
Desired Qualifications
- Associate/Bachelor's degree preferred, not required
- Staff Management experience preferred
- Problem-solving and analysis skills
- Demonstrated ability to read and understand the documented processes and procedures needed
- Ability to plan, organize, and implement in a dynamic environment
- Excellent writing and communication skills, including interpersonal, negotiation, and conflict-resolution abilities
- Strong self-organization and self-management skills, with an emphasis on self-initiation and follow-through
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