Airport Customer Service Manager (PHX)
$62,000–$86,366 year
On-sitePhoenix, Arizona, United States
Job Summary
Lead a team to deliver outstanding customer service and safe operational performance at Frontier airport locations. Ensure compliance with FAA, TSA, and DOT regulations while managing contractual requirements and monitoring training adherence. Drive continuous improvement through cross-functional collaboration, data analysis, and process optimization. Maintain high standards for business partners, facilities, and equipment appearance. Provide visible leadership by engaging with employees, business partners, and airport authorities to foster two-way communication and implement employee suggestions. Respond to inquiries 24/7 via phone, text, and email. Interpret reports from multiple platforms to support fiscal responsibility and operational goals.
Required Qualifications
- Bachelor's degree preferred or equivalent work experience
- 2+ years prior passenger airline experience in a leadership role
- Previous Station Supervisor experience preferred
- Fluency in Spanish required for predominantly Spanish speaking or Latin American locations
- Must be able to lead employees of business partners and provide guidance and direction
- Ability to become qualified in all required training courses
- Ability to troubleshoot performance and lead process improvement
- Skill in interpersonal communications, leadership, delegation, collaboration, critical-thinking, and problem solving
- Knowledge and understanding of Federal Aviation Administration Regulations, Transportation Security Administration, Department of Transportation, Americans with Disabilities Act, as well as any other regulatory entities
- Must be available 24/7
- Must be able to lift 100 pounds occasionally and/or 50 pounds frequently
Desired Qualifications
- Bachelor's degree preferred or equivalent work experience
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