Airport Customer Service Agent - LGB (PT)
On-siteLong Beach, California, United States
Job Summary
Provide customer service for arrivals, ticketing, check-in, boarding, baggage, and reservations while resolving complaints. Assist passengers through the arrival and check-in process, including support for special needs such as unaccompanied minors, VIPs, and wheelchair assistance. Direct passengers through Customs, Immigration, and Quarantine. Operate a computerized system for boarding, baggage service, and reservations. Push wheelchairs with passengers through airport areas and ensure wheelchairs, strollers, and gate-checked bags are available for loading. Adhere to safety procedures and immediately report safety or security incidents. Work rotating shifts, nights, weekends, holidays, and overtime in various weather conditions.
Required Qualifications
- High School diploma or GED
- Must be at least 18 years of age
- Must be able to obtain credentials required as per airport or state or customs requirements
- Must be able to constantly lift up to 70lbs and more
- Must be able to push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp
- Must be able to frequently climb, and crawl
- Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime
- Must be able and open to work in outside weather conditions which may include severe seasonal elements
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