Airport Customer Service (62672)
$31,200–$33,280 year
On-siteAlbuquerque, New Mexico, United States
Job Summary
Direct incoming and outgoing vehicles using hand signals and verbal instructions while monitoring lots to prevent congestion. Enforce parking rules, respond to guest inquiries, and assist with issues like lost tickets or lockouts. Operate gates, ticket dispensers, and payment systems, then prepare reports on occupancy and incidents. Maintain a clean work area and ensure facility safety. Work 4pm–12am Tuesdays and overnight weekends at 2801 Yale Blvd SE, Albuquerque. Requires one year of customer service or dispatch experience, high school diploma, and ability to work outdoors in a fast-paced environment.
Required Qualifications
- High School Diploma or GED equivalent or an equivalent combination of education and experience
- Minimum of one year of experience in dispatching, customer service or a related field
- Experience handling high-volume phone calls and radio communications
- Experience working in a fast-paced environment and managing multiple tasks simultaneously
- Excellent communication skills (verbal and written)
- Strong interpersonal skills and ability to maintain professionalism with diverse individuals
- Ability to effectively handle stressful situations and resolve conflicts calmly and efficiently
- Proficient in basic math and computer skills
- Ability to read and interpret maps and directions
- Strong problem-solving and decision-making skills
- Ability to work independently and as part of a team
- Ability to adapt to changing priorities and meet deadlines
- Ability to operate two-way radios and other communication equipment
- Ability to maintain accurate records and documentation
- Ability to lift and move up to 25 pounds
- Ability to climb, balance, stoop, kneel, crouch or crawl as needed
- Ability to understand and follow written and verbal instructions
- Ability to communicate effectively in English (both written and spoken)
- Ability to pass a background check and drug screening
- Reliable and able to work overnight/weekend shifts
Desired Qualifications
- Customer‐service oriented
- Knowledge of parking procedures (preferred)
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