Airport Concierge
On-siteSanta Ana, California, United States
Job Summary
Greet clients upon arrival, escort them through security, and guide them to their gate, lounge, or chosen amenity. Assist with luggage loading, monitor flights for gate changes or delays, and help print boarding passes as needed. Maintain professional rapport with regulating agencies and airlines while ensuring strict adherence to escorting protocols and confidentiality. Use the Airport Butler system to manage service details and communicate client updates. Be prepared to occasionally lift items over 45 pounds, work in various weather conditions, and manage a flexible schedule including mornings, nights, weekends, and holidays.
Required Qualifications
- High school diploma or GED
- Be at least 18 years of age
- Must own smartphone with a mobile operating system and be willing to download apps required by AGI/Airport Butler for operational and data privacy purposes
- High proficiency of computer and smartphone skills, including smartphone applications
- Excellent verbal and communication skills
- Must be willing to work flexible schedule morning, nights, weekends, and holidays to meet the demands of the operation
- Must wear company uniform as outlined and conform to all grooming standards
- Must after training, be able to efficiently use Airport Butler's automated reservation system, scheduling application, and communication technology
- Airport Concierge must be able to occasionally lift / carry / push / pull and move items 45 pounds (or more)
- Must be able to sit or stand for long periods of time
- Must be able to work in various weather conditions
- Must own smartphone with a mobile operating system and be willing to download apps required by AGI/Airport Butler for operational and data privacy purposes – partial reimbursement of service plan will be paid monthly
Desired Qualifications
- at least one year of Customer Service experience
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