Airline and Cruise Support Specialist
$33,280–$33,280 year
On-siteOrlando, Florida, United States
Orlando, Florida, United StatesOn-siteFull Time$33,280–$33,280 yearMedium
Full TimeMedium
Job Summary
Manage airline and cruise check-in processes by verifying travel documentation, diagnosing technical issues, and implementing real-time solutions for passengers and partners. Track requests through the ticketing system, process email inquiries, and escalate incidents as needed. Create daily reports for airlines, the TSA, and CBP with 100% accuracy, while documenting resolutions to build the knowledge base. Communicate consistently with representatives to ensure they are informed of new procedures and customer needs. Work various shifts including mornings, evenings, weekends, and holidays.
Required Qualifications
- You don't wait for instructions to make an impact
- You have a 'doer' mentality and take ownership of every task, big or small
- You are a creative problem-solver who smashes through barriers
- You remain calm in high-stakes situations
- You have exceptional written and verbal communication skills
- You can explain complex issues simply
- You treat every customer with patience and empathy
- You can prioritize multiple tasks in a fast-paced environment
- You do not lose focus on the details
- You are proficient in Microsoft Excel
- You are proficient in Google Workspace
- You are available to work various shifts, including mornings, evenings, weekends, and holidays
Desired Qualifications
- Previous experience in the travel or hospitality industry
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