AirFreight import agent(Team leader)

Lead the import airfreight operations team to ensure high-quality and timely service delivery. Act as the primary escalation point for customers and ensure customer satisfaction through effective issue resolution. Oversee end-to-end import operations including booking, customs clearance, trucking, documentation, billing, and vendor coordination. Drive operational excellence by meeting KPIs, productivity targets, and compliance standards; spearhead continuous improvement initiatives, SOP implementation, and process optimization. Manage vendor performance, cost control, and contribute to GP maximization. Collaborate with Sales, Product, and overseas counterparts to support business growth and customer retention. Ensure accurate and timely data entry and system updates (e.g., CargoWise, internal systems). Lead customer communication, reporting, and operational reviews. Ensure compliance with company policies, Code of Conduct, and regulatory requirements. Develop and coach team members, ensuring capability building and succession planning. Support new business implementation and onboarding of new customers. Maersk emphasizes diversity, equal opportunity, and accommodations during hiring; contact accommodationrequests@maersk.com for special assistance."