Air & Ocean Export Specialist
On-site · Sharon Hill, Pennsylvania, United States
Job Summary
Manage end-to-end air export and ocean export operations including pickup, inland transportation, booking, and delivery coordination. Coordinate with airlines, steamship lines, carriers, trucking companies, and overseas agents. Prepare and process Air Waybills, Bills of Lading, AES filings, export declarations, invoices, and certificates of origin. Ensure compliance with TSA, IATA, IMDG, FMC, TAPA, ISO, Customs, and export/import regulations. Track and trace shipments and provide proactive status updates to customers and internal teams. Handle shipment troubleshooting and escalate issues when necessary. Respond to rate requests, quotations, and customer inquiries in a timely manner. Coordinate shipment routing, consolidation, and cost-effective transport solutions. Maintain strong customer service and professional communication with all stakeholders. Ensure accurate and timely distribution of shipment documentation. Support bonded cargo, ITs, and permits to transfer. Assist with SOP review, process improvements, and operational efficiency initiatives. Provide backup support for alternate accounts as needed. Perform additional duties as assigned by management.
Required Qualifications
- 2+ years Air Export experience (required)
- 2+ years Ocean Export / Freight Forwarding experience (required)
- IATA DG Certification preferred
- Strong knowledge of international logistics and export compliance
- Experience with bonded cargo preferred
- Strong understanding of export/import regulations
- Excellent communication and customer service skills
- Strong attention to detail and problem-solving ability
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Ability to multitask in a fast-paced environment
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