Air Export Operations Agent II
On-siteChandler, Arizona, United States
Job Summary
Receive and validate customer orders, including credit, export POA, restricted commodities, and documentation requirements. Identify optimal routing options, secure vendor quotations, and perform TSA Known Shipper checks. Secure airline bookings, dispatch inland carriage, and accrue costs in CargoWise for initial profitability checks. Issue booking confirmations, track flight departures, and file AES data according to USPPI instructions. Upload documents to edocs, send pre-alerts to overseas offices, and issue invoices upon final cost confirmation. Manage customer reporting and system milestones while ensuring timely delivery and receipt of cargo.
Required Qualifications
- Certified CargoWise Specialist CCO
- High school diploma or equivalent
- 2-4 Years Freight Forwarding experience
- Dangerous Goods Certification
- Advanced Knowledge of CargoWise
- Advanced math & geography skills
- Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions
- Intermediate knowledge of freight movement, air vendors, air space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, incoterms, and shipment profitability
- Intermediate knowledge of country regulations and AIT policies & procedures that minimize risks to the customer and company
- Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements
- Basic to intermediate experience using MS Office
- Ability to read, comprehend and write routine correspondence
- Ability to communicate and interact effectively with a variety of people; can effectively present information in one-on-one or small group settings
Desired Qualifications
- A team player who works well with others – being respectful to our teammates is a Core Value
- A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
- Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
- Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
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