AIOS Adoption & Transformation Consultant
HybridToronto, Ontario, Canada
Job Summary
Lead the adoption and transformation workstream for client teams implementing AI agent solutions, ensuring new capabilities are embedded into business processes, roles, decisions, and ways of working. Conduct organizational readiness and change impact assessments to identify stakeholder impacts, capability gaps, adoption risks, and implementation dependencies. Design and deliver stakeholder engagement, communications, enablement, reinforcement, and workflow integration strategies that support sustained adoption. Serve as the senior advisor for adoption and organizational change, partnering directly with client leaders, managers, process owners, and stakeholder groups. Facilitate executive alignment sessions, stakeholder workshops, and adoption planning activities that build commitment and readiness for change. Define and monitor adoption measures, user behaviours, proficiency, usage patterns, stakeholder feedback, and business outcomes to identify adoption barriers and opportunities for improvement. Use adoption insights, stakeholder feedback, and value-realization data to recommend improvements to the solution, operating model, enablement approach, and future engagements. Develop reusable adoption methods, playbooks, tools, and lessons learned that strengthen future engagements.
Required Qualifications
- Typically 8–12 years of relevant experience in organizational change, business transformation, consulting, or enterprise implementation, with demonstrated success leading complex adoption initiatives
- Significant experience leading organizational change, business transformation, or adoption initiatives within complex enterprise environments
- Strong understanding of operating model transformation, workflow redesign, and embedding new ways of working
- Practical understanding of AI, AI agents, and emerging technologies, with the ability to explain technical concepts to business stakeholders
- Demonstrated experience developing and delivering adoption, enablement, communications, and stakeholder engagement strategies
- Experience working directly with senior client stakeholders in consulting, advisory, or enterprise transformation environments
- Strong facilitation, communication, and influencing skills, with the ability to build trust and guide organizations through change
- Ability to measure adoption, interpret insights, and translate findings into practical improvements
- Collaborative, consultative approach with the ability to work effectively across business, technology, and delivery teams
Desired Qualifications
- Experience supporting AI, generative AI, automation, or digital transformation initiatives
- Experience in banking, financial services, or other regulated industries
- Experience within professional services, consulting, or enterprise technology implementation organizations
- Familiarity with organizational readiness, stakeholder engagement, and adoption measurement approaches
- Experience developing reusable adoption frameworks, playbooks, or enablement assets
- Experience mentoring consultants or leading adoption workstreams across multiple engagements
- Familiarity with recognized change management methodologies or certifications
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