Aidvantage CSR 1
$33,072–$33,072 year
Remote · Cedar Rapids, Iowa, United States
Job Summary
Remote Customer Service Representative role supporting Federal Student Aid borrowers via phone, email, or chat. Handles routine loan servicing questions; requires independent remote work, strong communication, basic computer proficiency, eligibility for background checks, U.S. residency, and ability to meet security/privacy requirements. Benefits include health/dental/vision insurance, 401(k) match, paid training, holidays, sick leave, and paid time off; potential for career advancement. Requires a private home workspace and reliable internet access.
Required Qualifications
- High school diploma or equivalent
- Minimum six months of customer service experience preferred
- Strong verbal and written communication skills
- Basic computer proficiency, including Microsoft Office and web-based applications
- Ability to work independently in a remote environment
- Ability to pass required background screening and employment verification
Additional Requirements
- Must reside in the U.S.
- Must be a U.S. Citizen.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Must adhere to policies related to protecting personally identifiable information
- Must have ability to write using proper grammar and punctuation
- May be required to work scheduled holidays, overtime, and Saturdays
- Must be able to navigate Microsoft Excel spreadsheets
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