高级专员,消保咨诉岗

Handle consumer complaints regarding insurance products and services, ensuring timely responses and accurate investigation of root causes. Coordinate internal resources to resolve issues and protect consumer rights while strictly adhering to company policies and KPIs. Execute counter-service operations including document scanning, revenue collection, and facility checks. Provide front-desk consultations to clients and sales staff, organize training on operational rules, and assist supervisors in tracking tasks and analyzing data for improvement plans. Requires a full-time university degree with three years of experience in insurance or customer service.