AI Support Engineer - Singapore
HybridSingapore, Singapore
Singapore, SingaporeHybridFull TimeAI ServicesLarge
Full TimeLargeAI Services
Job Summary
Work directly with customers to solve complex technical problems and provide ownership on platform usage. Serve as a last line of defense before Product and Engineering teams to resolve novel issues and set positive precedents. Partner with cross-functional groups to reduce bugs, improve features, and automate recurring processes using scripting and emerging AI capabilities. Create scalable approaches for resolving customer issues while fostering a supportive team culture. Provide support coverage in on-call shifts, holidays, and weekends based on business needs.
Required Qualifications
- Fully fluent in English (spoken and written)
- 8+ years of experience in user operations, technical support, or support engineering roles
- Expert-level SaaS troubleshooting skills
- Ability to rapidly understand new technologies and complex concepts
- Proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues
- High horsepower, adept at frequent context switching and working on multiple projects at once with expansive ownership and prioritization
- Must be available for on call shifts and during holidays and weekends based on business needs
- Must be based in Singapore
- Must be able to lift 50 lbs
Desired Qualifications
- Experience within tech startups or fast-paced environments
- Comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools
- Naturally question established norms, skillfully identify root causes, and proactively drive innovation and process improvements
- Among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry
- Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth
- Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed
- Preferred: Bachelor's degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience
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