AI Support Engineer - San Francisco (Weekend Shift)
Hybrid · San Francisco, California, United States
Job Summary
AI Support Engineer for OpenAI’s User Operations: solve complex customer problems, provide ownership and education on OpenAI platforms, and partner with cross-functional teams to improve features and support processes. Role emphasizes troubleshooting novel technical issues, scripting to automate recurring tasks, and shaping scalable support for high-scale AI solutions. Requires 8+ years in user operations or technical support and strong SaaS troubleshooting, with preferred Bachelor’s degree in CS/engineering or equivalent. Hybrid work model with 3 days in the SF office per week and weekend coverage; relocation assistance available.
Required Qualifications
- Bachelor’s degree preferred or equivalent practical experience
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