AI Product & Experience Lead: P&C Technology
$62,400–$62,400 year
RemoteSouth Africa
Job Summary
Own and drive the AI technology roadmap across the P&C/HR technology landscape, ensuring AI is embedded into architecture, employee journeys, and workflows rather than delivered as isolated point solutions. Shape the AI-enabled employee and manager experience roadmap by partnering with technical leads, product owners, and stakeholders to translate business needs into prioritized backlog items, MVPs, and scalable product concepts. Define how AI enables personalized guidance, knowledge discovery, and agentic support while working with architecture, data, security, and platform teams to enforce governance, privacy, and enterprise standards. Engage senior stakeholders on investment decisions and value measures, monitor adoption trends, and provide guidance to product owners on embedding AI into their respective roadmaps.
Required Qualifications
- Bachelor's degree or equivalent in Information Technology, Computer Science, Business, Human Resources, Digital Product Management, Data Science, Organisational Psychology, or a related field
- Significant experience in product ownership, digital product management, HR technology, AI-enabled transformation, employee experience, enterprise technology strategy, or a related role
- Experience shaping technology roadmaps across multiple product or business domains
- Experience working with AI-enabled solutions, digital assistants, automation, workflow, knowledge management, employee experience platforms, or enterprise service technologies
- Experience translating business needs into product concepts, user journeys, requirements, roadmaps, and prioritised backlogs
- Experience working with AI technical leads, architects, data teams, security teams, platform teams, vendors, and business stakeholders
- Experience in a global or multi-country organisation, preferably in technology services, consulting, professional services, HR transformation, or a large enterprise environment
- Experience with HR technology ecosystems
- Experience supporting adoption, governance, and value realisation for enterprise technology products
- Strong understanding of AI-enabled product strategy, digital employee experience, HR technology, product ownership, and enterprise technology roadmaps
- Good understanding of generative AI, conversational AI, agentic AI, automation, knowledge retrieval, semantic search, AI assistants, and workflow orchestration
- Ability to translate AI concepts into business capabilities, employee journeys, product roadmaps, and delivery priorities
- Strong understanding of P&C / HR technology, including employee experience platforms, HR service delivery, talent platforms, learning, workforce planning, skills intelligence, knowledge management, and workflow tools
- Ability to connect business strategy, employee experience, data, process, architecture, and technology into a coherent AI roadmap
- Strong stakeholder engagement skills across business, product, technical, architecture, vendor, data, security, privacy, and change teams
- Strong product thinking, including roadmap development, backlog prioritisation, MVP definition, value-based decision-making, and outcome measurement
- Ability to identify where AI creates genuine value versus where workflow, process, data, or platform improvements may be more appropriate
- Strong analytical, communication, storytelling, and problem-solving skills
- Good understanding of responsible AI, including privacy, security, transparency, human oversight, bias mitigation, and ethical use
- Ability to operate in a complex, global, matrixed environment with competing priorities
- Curiosity about emerging AI capabilities and a practical mindset for turning innovation into scalable enterprise value
Desired Qualifications
- Relevant certifications in Product Ownership, Product Management, Agile, Scaled Agile, Design Thinking, AI, Data Analytics, HR Technology, Enterprise Architecture, or ITIL would be beneficial
- AI-related certifications or training in generative AI, responsible AI, prompt engineering, Microsoft Azure AI, or digital transformation would be advantageous
- Exposure to SAP SuccessFactors, ServiceNow, Phenom, learning platforms, workforce planning tools, skills intelligence platforms, employee experience platforms, or AI assistant technologies would be advantageous
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.