AI Platform Support & Operations Internship

Support software updates and platform maintenance for the proprietary AI tool, coordinating with vendors as needed. Serve as the first point of contact for internal help desk requests, troubleshooting user issues, answering questions, and escalating bugs or technical problems. Document common issues, workarounds, and FAQs to build an internal knowledge base, while assisting with testing new features before rollout. Monitor platform performance to flag anomalies, help onboard new team members with walkthroughs, and gather user feedback to prioritize improvements. Manage multiple requests in a fast-moving agency environment while supporting general IT and operations tasks. Gain hands-on experience with a live AI platform used by a real creative agency team, offering exposure to brand strategy and collaborative mentorship from technology leads.