AI Operations Lead, CPX
$118,000–$194,000 year
RemoteUnited States
Job Summary
Lead AI enablement across CPX by transitioning from tactical execution to strategic leadership, owning a comprehensive catalogue of use cases in Professional Services, Customer Success, and Support. Define and improve processes for generative AI, autonomous agents, and machine-assisted development workflows while consulting functions to formalize intake pipelines for agentic solutions. Partner with Business Technology and InfoSec to ensure secure-by-default practices, manage technology spend, monitor ROI, and implement measurement frameworks. Drive success in ambiguous spaces using a 30-60-90 day roadmap to establish baselines, execute pilots, and scale delivery. Provide mentorship and technical oversight to distributed AI Champions without formal people management. Requires 8+ years in business operations or digital transformation and a background in business process re-engineering.
Required Qualifications
- Undergraduate degree or equivalent combination of education and experience in a related field
- 8+ years of progressive experience in business operations, technology program management, customer operations (CS/Services/Support), or digital transformation
Desired Qualifications
- Recognized as a subject matter expert in AI tooling, Business technology stack & workflow system within a SaaS environment
- Proven experience in vendor management, software procurement processes, and technology budget oversight
- Direct strategic experience leveraging AI investments across platforms like Claude, Gong, NotebookLM, Gemini, Workato, or similar enterprise tools
- Strong background in business process re-engineering, change management, cohort analytics, and driving user adoption across non-technical teams
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