AI Operations Engineer, Partnerships
$215,000–$300,000 year
HybridSan Francisco, California, United States
Job Summary
Design and build agentic workflows using Claude, MCP connectors, and API integrations to automate partner application triage, onboarding, deal registration, and communications. Integrate these workflows with the partner portal, CRM, enablement stack, and database systems of record. Turn recurring manual work into reliable, monitored automations with guardrails and human-in-the-loop checkpoints for high-risk decisions. Own operational health, error handling, and iteration as partner processes evolve. Prototype fast by sitting with partner managers to deliver working v1s in days, then establish reusable patterns and playbooks to accelerate future builds.
Required Qualifications
- Hands-on experience building with LLMs and agentic tooling: prompt and workflow design, tool/function calling, MCP or comparable integration frameworks, and evaluating agent output quality
- Experience working across APIs and business systems — CRMs (e.g., Salesforce), PRM/partner portals, LMS/certification platforms, spreadsheet-based tools, Slack, and email — and scripting the glue between them in Python or JavaScript
- Strong judgment about automation risk: knowing which steps an agent can own outright, which need a human checkpoint, and how to design for graceful failure
- Process instincts: ability to look at a messy manual workflow, find the actual bottleneck, and redesign it rather than just automating it as-is
- Clear written communication; documents what you build so it outlives you
- Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience
- Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
- Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time
Desired Qualifications
- 5+ years in operations engineering, solutions engineering, business systems, RevOps, or a similar build-heavy role, ideally supporting a partner, sales, or customer success organization
- Experience in partner/channel operations specifically (deal registration, MDF/co-sell programs, partner tiering, certification pipelines)
- Experience shipping internal AI tools or automations that are still running in production today
- Familiarity with the Claude API, Claude Code, or agent frameworks; building custom MCP servers is a plus
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