AI Operations Engineer
RemoteUnited Kingdom
United KingdomRemoteFull TimeEntry LevelEnterprise
Full TimeEntry LevelEnterprise
Job Summary
Provide first-line support for users of Microsoft Copilot and internal AI tools by responding to queries, resolving simple issues, and performing basic service checks. Log and track support tickets accurately, execute minor fixes under guidance, and escalate complex problems to specialist teams. Maintain clear documentation of common issues and resolutions while ensuring day-to-day AI services run smoothly. This entry-level role offers hands-on experience with Microsoft AI technologies and custom-built solutions within a global insurance group, providing a strong foundation for a career in technology and AI support.
Required Qualifications
- 0–1 years' experience in a support, administrative, or customer-facing role
- Basic familiarity with Microsoft 365 (e.g. Teams, Outlook, SharePoint)
- Strong communication skills
- Willingness to help others
- Good organisational skills
- Attention to detail
- Eagerness to learn new tools and technologies, particularly in AI
- Permanent
Desired Qualifications
- Exposure to Microsoft Copilot, Power Platform, or similar tools
- Awareness of AI or automation concepts
- Experience supporting internal systems or business applications
- Microsoft fundamentals certifications (e.g. PL-900, AZ-900)
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