AI Operations Analyst
$80,000–$100,000 year
HybridBoston, Massachusetts, United States
Job Summary
Coordinate the AI Operations portfolio by managing workstreams, meetings, and cross-functional follow-ups while maintaining project trackers, action logs, and status summaries. Synthesize stakeholder input, tool feedback, and adoption signals to identify training needs, barriers, and escalation items for the Senior Manager, AI Operations. Draft routine communications, meeting recaps, FAQs, and guidance documents to support internal knowledge resources and AI enablement initiatives. Respond to consultant and administrative requests for AI-related support, resources, or escalations, and assist with tool testing, documentation, and special projects. Conduct research and analysis to inform decision-making on emerging AI priorities and governance considerations.
Required Qualifications
- Bachelor's degree
- Authorized to work in the United States without sponsorship or restriction, now and in the future
Desired Qualifications
- 2-4 years of relevant experience in operations, project coordination, technology enablement, change management, knowledge management, or a related area
- Experience in consulting or professional services
- High level of fluency with generative AI tools, such as ChatGPT, Claude, Copilot, Harvey, custom GPTs, or other AI tools
- Demonstrated interest in AI, emerging technology, workflow automation, or digital transformation
- Experience with agentic generative AI tools, such as Claude Code or Codex
- Experience supporting adoption initiatives, technology rollouts, communities of practice, consultant-facing programs, or knowledge-sharing efforts
- Strong organizational and project coordination skills, with the ability to manage multiple priorities, track details, maintain current information, and follow through in a fast-paced environment
- Strong written and verbal communication skills, including the ability to draft clear internal communications, meeting summaries, status updates, recommendations, and content-needs briefs
- Strong analytical mindset and comfort working with metrics, trackers, use-case repositories, operational reporting, and related data inputs
- Ability to apply critical thinking, ask thoughtful questions, listen for patterns, and synthesize complex or unstructured information into clear summaries, action items, reporting outputs, and practical operational recommendations
- Sound judgment, discretion, and professionalism when handling sensitive internal data and participating in stakeholder discussions
- Comfort collaborating with cross-functional stakeholders, including across consulting practices and administrative departments
- Strong attention to detail
- Proficiency with Microsoft Office applications
- Flexibility in an evolving function
- Proactive, inclusive, growth-oriented approach
- Inclusive and growth-oriented mindset
- Strong interpersonal skills
- Ability to work across functions
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