AI-First Creative Account Manager
$65,000–$80,000 year
RemoteCanada
Job Summary
Own client confidence and satisfaction by building trusted relationships, communicating proactively, and using AI tools and agentic workflows as your default method. Translate creative vision into action across briefs, content calendars, and campaigns, then review assets critically to protect intent while improving quality. Turn ambiguity into clear direction by identifying strategic needs, defining owners and dependencies, and escalating issues with evidence and recommendations. Coordinate delivery across services and teams using reusable workflows for planning, research, reporting, and follow-up. Surface risks, opportunities, and scope pressures early to maintain account health and commitments. Coach teammates on better communication rhythms and documentation standards to improve the quality, speed, and reliability of the entire team's output.
Required Qualifications
- Full time, permanent employment contract
- Working hours aligned to US Eastern Time
- Working hours generally 9:00am–5:30pm PT
- High-end, fast computer
- Latest software and AI tools
- Evidence that you can own client relationships, stakeholder communication, account delivery, or complex operational conversations
- Strong creative and social judgment
- Demonstrable, hands-on use of AI tools and agents in real work, studies, or personal projects
- The judgment to review AI output against client strategy, service quality, commercial context, facts, commitments, and brand standards
- A systems thinker
- High agency and ownership
- Commercial awareness and the ability to recognize scope pressure, service gaps, account risk, and useful growth opportunities
- Operational, strategic, and technical curiosity
- Comfort with collaborative systems such as Airtable, Monday.com, Notion, Asana, spreadsheets, Slack, Teams, or similar tools
- Clear written and spoken communication
- Attention to detail held at speed
Desired Qualifications
- Excited by fandoms and understands why audiences care deeply about particular characters, stories, and worlds
- Enthusiasm for how quickly AI-enabled knowledge work is evolving, with an instinct for what improves client work and what is just noise
- Appetite to improve collaborative systems
- Any work you want to show us (optional portfolio)
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